Exciting news: Young Hip & Married is hiring! Come join our team as a Customer Relations Representative.

Our current Customer Relations Representative is wrapping up her time with Young Hip & Married ahead of an exciting family adventure. And while she will be deeply missed, that means we’re on the lookout for a new rockstar to join our team.⁠

Do you have a passion for amazing customer service? Are you looking for a part time job with room to grow? Can you work from home within Metro Vancouver?

And, most importantly, do you LOVE WEDDINGS?

If so, this might be the perfect role for you! Keep reading for the full job description and application instructions.

NOTE: This role is funded through the Boost Your Business Technology Grant. That means: ⁠

✅️ This is a 4 month role with option to extend⁠
✅️ Open to youth age 18-30⁠
✅️ Must be a Canadian citizen, PR or refugee with the right to work in Canada⁠
✅️ Must not have completed another Boost Your Business funded-work placement⁠

About Young Hip & Married

Young Hip & Married exists for two reasons: to help couples get married and thrive in their marriage. We’re on a mission to eradicate dull and boring wedding ceremonies from the face of the planet and to help couples create a sweet lifelong union that gets better with age.

If every couple is different then why have we all been to the same boring ceremony so many times? Young Hip & Married will marry you YOUR way—creative and personalized ceremonies are our specialty.

About the Customer Relations Representative role

First of all: Check out our company and see if we resonate with you.  We need you to understand and believe in our vision in order to articulate it via the customer service role.  We are a fun and family friendly company and will value you as a person as well as an employee.

Working with our small team out of Vancouver, BC, as the Customer Relations Representative, you will work alongside the Customer Relations and Sales Manager. You will be the first point of contact for all Young Hip & Married wedding requests worldwide.

You’re the friendly face that greets couples via text, phone, and email when they inquire about our wedding officiating or relationship coaching services. You will also participate in online meetings with couples and send video emails introducing the couple to our services.

You are in charge of client inquiries from the moment they reach out to us until they sign their contract and make payment. You’ll fill them in on everything they need to know in order to book their officiant or coach.

You’ll answer questions, work with couples to understand our packages and make each couple feel loved and cared for from the moment they reach out. 

Once you’ve gotten a couple booked in and scheduled, you’ll take care of the backend tasks that keep Young Hip & Married running smoothly. You’ll prepare contracts, manage invoices, send reminders and request reviews. You will guide couples on their journey from their first point of contact through booking our services to celebrating their marriage with Young Hip & Married.  

Duties

  • Respond to all wedding and coaching requests through email, phone, video, and text alongside the lead Customer Relations and Sales Manager.
  • Provide exceptional and professional communication for all inquiries, answer questions from prospective couples, and ensure they feel cared for every step of the way
  • Provide general information about our services and address wedding planning concerns
  • Work with the Young Hip & Married executive team, officiants and coaches to schedule weddings, coaching sessions, etc. 
  • Meet regularly with the Young Hip & Married executive team (can be remote if needed)
  • Work with and maintain excellent relationships with industry partners (wedding planners, hotels, photographers, etc.)
  • Schedule and lead online video calls (Zoom, Google Meet, etc) with potential clients who are looking for further information prior to booking
  • Work within the systems to best track client communication, reach out to couples, follow up, prepare contracts, etc. 
  • Send weekly client review requests and wedding reminders
  • Manage client invoices 
  • Other duties as required

Requirements

  • A passion for relentless and excellent customer service
  • Comfortable taking on independent work within a system of accountability
  • Enjoy talking to people and making them feel important and cared for
  • Professional communication skills online, via video, email and phone
  • Ability to use Google Docs, Gmail, smartphone, etc.
  • Willingness to learn other computer programs like Airtable, PandaDoc, Slack, Text Expander, etc.
  • Must have access to wifi and a personal computer
  • Must be able to work remotely (within Metro Vancouver) in a quiet place that will allow for phone calls, video chats, etc. and be available for some in-person meetings/training
  • Availability to be online during regular business hours (this is somewhat flexible)
  • Comfortable and engaging on video

Great to have

  • Knowledge of and experience in the wedding industry
  • Experience in sales and customer service
  • Willingness to be online after hours and some weekends
  • Experience with Airtable

Remuneration & hours

  • Hourly rate starting at $22/hour
  • 20-25 hours per week to start, with more hours during vacation coverage and the possibility to increase hours down the line
  • Position starts ASAP

To apply

Please send a video clip or short letter telling us about yourself along with your resume  to Shawn Miller at shawn@younghipandmarried.com as soon as possible.